FAQs

Frequently Asked Questions

Here are some answers to common questions about shopping with SIZAH. If you need any further assistance, please contact our customer service team.

SIZAH is a UK-based online retailer. We operate our business from the UK and serve customers across the United Kingdom.

No. SIZAH is not a dropshipping business.

We purchase and hold our own inventory within the UK. The products you order are part of our existing stock, which we manage and fulfil ourselves.

This means we are responsible for handling your orders and preparing them for dispatch from our UK stock.

All orders are dispatched from our UK-based stock. We do not rely on overseas suppliers to ship individual customer orders directly to you.

Orders are usually processed within 1–2 working days.

Our estimated standard delivery time is 3–5 working days after dispatch.

Yes! We offer free UK delivery on orders over £25.

Orders below £25 may have a delivery charge, which will be displayed at checkout.

Yes. We offer a 30-day returns period, alongside your statutory consumer rights.

Please visit our Returns & Refunds page for full details and instructions.

Please contact our customer service team as soon as possible with your order number and photographs of the issue, where possible.

We'll work with you to resolve the problem in accordance with your consumer rights.

You can contact our customer service team by email:

Please include your order number if your enquiry relates to an existing purchase.

If tracking information is available for your delivery, it will be provided when your order is dispatched.

We manage our own UK inventory and aim to keep product availability up to date on our website.

Occasionally, stock levels may change quickly. If an item becomes unavailable after an order is placed, we'll contact you to discuss the next steps.

Still have a question?

We're happy to help.

SIZAH – Smart Shopping Starts Here.