Return and Refund Policy

At SIZAH, we want you to be happy with your purchase. If you are not completely satisfied, you can return eligible items in accordance with the policy below.

1. 30-Day Returns

We offer a 30-day returns period. You have 30 days from receiving your order to request a return.

To be eligible for a return under our voluntary 30-day policy, items should be:

• Unused and in their original condition.

• Returned with any accessories or components included.

• Returned in their original packaging where possible.

Your statutory consumer rights are not affected by these conditions.

2. Your Legal Right to Cancel

Under UK consumer law, most online purchases can be cancelled within 14 days of receiving the goods, without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

You may handle the goods as you would in a shop to inspect them. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Some products are excluded from cancellation rights under the law.

3. Return Postage

For change-of-mind returns, customers are responsible for the cost of return postage, unless we have stated otherwise.

If an item is faulty, damaged or incorrect, please contact us before returning it. We will arrange an appropriate solution and cover reasonable return costs where applicable.

4. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at:

customer.service@sizah.com

Please include your order number and a description of the issue. Photographs may also help us resolve the matter quickly.

Your legal rights under the Consumer Rights Act 2015 remain unaffected.

5. Refunds

Once your returned item has been received and checked, we will contact you about your refund.

Where a refund is due, it will normally be issued to your original payment method.

For statutory cancellations, refunds will be made within the time limits required by law. This generally means within 14 days of receiving the returned goods, or receiving evidence that they have been sent back, whichever happens first.

6. How to Request a Return

To request a return, contact our customer service team:

Email: customer.service@sizah.com

Please provide your order number and the reason for your return. We will explain the next steps.

7. Contact Us

If you have any questions about returns or refunds, please contact:

SIZAH Customer Service
Email: customer.service@sizah.com
Website: https://sizah.com

Nothing in this policy affects your statutory rights as a UK consumer.