Returns & Refunds

At SIZAH, we want you to be happy with your purchase. If something isn't quite right, we're here to help.

We offer a 30-day returns period alongside your statutory consumer rights.

1. 30-Day Returns

You can request a return within 30 days of receiving your order if you change your mind.

For our voluntary 30-day returns policy, items should be:

• Unused and in their original condition.

• Returned with all accessories and components.

• In their original packaging where possible.

Please contact us before sending anything back so we can provide the correct return instructions.

2. Your 14-Day Cancellation Rights

Under UK consumer law, when you purchase online, you generally have 14 days from receiving your goods to tell us that you wish to cancel your order, without needing to give a reason.

After notifying us, you normally have a further 14 days to return the goods.

You may inspect items as you would in a shop. However, we may be entitled to make a deduction if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.

These statutory rights are separate from our voluntary 30-day returns policy.

3. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Photographs, where helpful.

We will review the issue and arrange an appropriate solution in accordance with your consumer rights. You will not be charged return costs for items that are faulty or incorrectly supplied.

4. Refunds

Once your return has been received and checked, we will process any refund due.

Where statutory cancellation rights apply, refunds will be made within the legally required timeframe.

Refunds are normally issued to the original payment method. Your bank or payment provider may take additional time to display the funds.

5. Return Postage

For change-of-mind returns, customers are responsible for the return postage costs, unless we have agreed otherwise.

If an item is faulty, damaged or incorrectly supplied, we will cover the reasonable return costs.

6. How to Request a Return

To request a return or ask a question about a refund, please contact:

Email: customer.service@sizah.com

Please include your order number and the reason for your return.

Do not send items back before contacting us for return instructions.

7. Contact Us

If you have any questions about our returns and refunds policy, our team will be happy to help.

SIZAH
Website: www.sizah.com
Email: customer.service@sizah.com

Nothing in this policy affects your statutory consumer rights.